FAQs
Everything you need to know about ordering, shipping, customs, and our custom-design process — in one place.
Ask a QuestionShipping and Delivery Questions
Shipping & Delivery
We ship across Israel and worldwide.
Within Israel
- Home delivery — ₪29 · courier straight to your door with Cargo
- Pickup point — ₪19 · collect from your nearest Zigzag point
- Collect from us — ₪7 · 5 Tel Giborim St., Tel Aviv (3rd floor, Room 321)
- Free home delivery on orders over ₪300
- Delivery takes 2–4 business days; orders collected from us are ready the next day
- Minimum order: ₪80
International — FedEx
- Europe — ₪59 · all EU countries & the UK
- Americas — ₪79 · USA, Canada, Mexico, Costa Rica and more
- Singapore — ₪100
- Oceania — ₪139 · Australia & New Zealand
- Delivery takes 3–5 business days
- Minimum order: ₪150
Your exact rate is calculated at checkout. Shipping somewhere not listed above? Contact us for a custom quote.
Is there a minimum order value?
Yes — ₪80 for orders within Israel, and ₪150 for international orders.
Because every order has packing and fulfilment costs, a small minimum order value helps us keep both our shipping and our product prices reasonable.
Do you offer discounts for large orders?
Yes. We offer bulk and wholesale pricing based on order size.
Do you ship internationally?
We ship worldwide! Most popular destinations include Australia, Belgium, Canada, US, UK, Germany, France, and many more.
How long does international shipping take?
- Europe: 7-14 business days
- North America: 10-18 business days
- Australia/New Zealand: 12-21 business days
- Other: 14-28 business days
Will I have to pay customs duties or taxes?
Depends on your country's import regulations. As the recipient, you're responsible for any customs duties or taxes.
How can I find out about my country's import duties?
Check with your local postal service or customs authority before ordering.
What if my package gets held in customs?
You'll receive a notice from customs with instructions. We're happy to provide any documentation needed.
Do you provide tracking information?
Yes! Tracking is emailed when your order ships.
What if my tracking shows no updates?
International packages can have tracking gaps. If no updates for 7+ days beyond expected delivery, contact us.
What if my package is lost or damaged?
We stand behind every order. If confirmed lost or damaged, we'll offer replacement or refund.
Custom Pin Orders
Everything you need to know about designing and ordering your own custom pin.
Can I order less than 50 pins for my custom design?
No, we have a minimum order of 50 pins for all custom designs.
In which format should I upload my design?
Any common format — AI, EPS, SVG, PDF, PNG, JPEG, or others.
When will my custom order arrive?
4–6 weeks from the moment the final design is approved.
Can you explain the custom order process?
Yes. After finalizing artwork, we create a custom metal mold (~1 week), produce a sample pin for photo approval, then start production.
Can you help with the design?
Absolutely. Whether you have a rough sketch or just an idea, we'll work with you to bring it to life.
What’s the difference between soft enamel and hard enamel?
Soft enamel sits slightly below the metal lines for a textured finish. Hard enamel is polished flush for a glossy, jewelry-like surface.
What packaging options do you offer?
Custom branded backing cards, luxe velvet boxes, eco-friendly options.
Can I create multiple designs in one order?
Yes. Each unique design requires its own mold and may have a separate minimum.
Can I reorder the same design later?
Definitely. We keep your mold on file so reorders are easy and cost-effective.